Frequently Asked Questions

I N F O R M A T I O N    F O R   D E S I G N E R   M A K E R S 

We offer tiered pricing to customers who wish to order our products in larger quantities than single meterage. Our specialty is helping new designer makers get off the ground with easy to navigate pricing and help on hand to enable you to choose the right products for your garments. We have over 30 years of experience within the fashion industry and are always happy to answer your questions.

P R I C I N G 

All prices are displayed on our website per metre or per roll to offer transparency for you and to make your costings easy. 

D E L I V E R Y 

For stocked items we aim to deliver to you within 4 working days either via Royal Mail or courier depending on the size of your order.

B A C K O R D E R I N G 

We keep a number of items in stock that we sell often however due to current customs delays and coronavirus related incidents we sometimes have products on what we call ‘backorder’ this means they are either on order from our suppliers or we will place the order especially for you. For all items purchased on backorder we aim to deliver to you within 3 – 4 weeks but we will contact you if this is longer for any reason. 

SAMPLING

We don’t offer free sampling, but most products can be purchased in small quantities as little as one button or one metre so you can test suitability before ordering larger quantities. Thread sample and elastic swatch packs are available from here.

SUITABLITY

We always recommend testing to ensure a product is suitable for your project. As we cannot know your exact requirements or intended use, please carry out your own tests before purchasing. Our maximum liability is a refund of the order value.